Protect your food and cash benefits. Sign up today for EBT Card Transaction SMS Text or Email Alerts. Go to the ConnectEBT app on your mobile device or log in to your account at https://www.connectebt.com/mdebtclient/ to sign up to receive notifications when your card is used or your account information changes:

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[su_spoiler title=”What kind of alerts can I receive?”]

You can sign up for a New Transaction Alert for every transaction you make, including purchases, returns, deposits, etc.

You may also receive alerts to notify you of Changes to Your Account Information such as your address, Personal Identification Number (PIN), or password.

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[su_spoiler title=”How will I receive the alerts?”]

You can choose how you want to receive alerts. Select one of three options in the Mobile App under the displayed text, “How do you want to receive alerts?” The options are:

• Mobile app (this is selected by default)
• Email
• Text message

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[su_spoiler title=”What other information can I receive in the alert message when I make a purchase?”]

When your card is used for a new purchase, you will receive the following information in the alert:

• Merchant name
• Location (City, State) or “This was an online/telephone transaction” (if it was a card-not-
  present transaction)
• Date of transaction
• Purchase amount
• Remaining SNAP/food balance
• Remaining cash balance

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[su_spoiler title=”Will I receive an alert when cashback is made with a purchase on my card?”]

Yes. Transactions that include cash back or withdrawals may include the following information:

• Merchant Name
• Location (City, State)
• Date of transaction
• Amount of purchase
• Amount of cashback
• Remaining SNAP/food balance
• Remaining cash balance
• If the transaction type is a Cash Withdrawal, the alert will also include the amount of the Cash Withdrawal and any fees.

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[su_spoiler title=”Will I receive an alert when a deposit is made to my card?”]

Yes. For each deposit made to your card, you will be notified of the following:

• Date of deposit
• Amount of deposit
• Available SNAP/Food Balance, and
• Available Cash Balance

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[su_spoiler title=”What other alerts can I get?”]

You may choose to receive alerts for “Changes to Your Account Information” when any of the following information changes:

Personal Identification Number (PIN). If you did not request a new PIN or change your PIN, please use Mobile App to change your PIN.

Email Address. Your email address was just changed from an old email to a new email. If you did not request a change to your email address, please verify or change your email

Password. Your password was just changed. If you did not request a change to your password, Please change your password

Phone Number. Your phone number was just changed from an old phone to a new phone number. If you did not request a change to your phone number, please change your telephone number

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[su_spoiler title=”Can I lock my card if my account was used elsewhere without my permission?”]

Yes. The EBT Lock My Card Everywhere function prevents your card from being used in-state, out-of-state, or for internet transactions if you suspect the theft og your food or cash benefits.

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[su_spoiler title=”What do I do if I suspect that my EBT benefits card was accessed or used without my consent?”]

Don’t delay! If you think that your card has been used without your consent, cancel the card immediately, and order a new EBT card today. Call Maryland EBT at 1-800-997-2222 to report the card stolen, and request a new EBT card; 24 hours a day 7 days a week. You should also: Change your Person Identification Number (PIN).

You can also set up an appointment at your local Department of Social Services (LDSS) by calling the DHS Call Center at 1-800-322-6347 to pick up an EBT vault card.

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